Shipping policy

SHIPPING POLICY

Last updated: June 5, 2026

Thank you for shopping with Virelx, a trading name operated by ZaidTech LLC.

This Shipping Policy explains how orders are processed, shipped, delivered, tracked, and handled when you purchase travel bags or related travel accessories from https://virexl.co.

By placing an order with Virelx, you agree to the terms described in this Shipping Policy.

ORDER PROCESSING

After your order is placed, you will receive an order confirmation email at the email address provided during checkout.

Orders may require processing before shipment. Processing includes:

Payment verification.
Order review.
Fraud and security screening.
Product preparation.
Packaging.
Transfer to the shipping carrier or fulfillment partner.

Orders are generally processed on business days, excluding weekends and public holidays.

Processing times may be longer during:

Sales and promotional periods.
Public holidays.
High order volumes.
Product launches.
Severe weather.
Carrier disruptions.
Inventory or fulfillment delays.

An order is considered shipped only after it has been transferred to the applicable carrier and a shipping confirmation has been issued.

SHIPPING DESTINATIONS

Virelx ships to destinations made available during checkout.

Available shipping destinations may change depending on:

Product availability.
Carrier availability.
Customs restrictions.
Local laws.
Delivery-service limitations.
Fulfillment-partner coverage.

If your location is not available during checkout, we may currently be unable to ship to that destination.

SHIPPING TIMES

Estimated delivery times are displayed at checkout, in the order confirmation, or in the shipping confirmation where available.

Delivery estimates begin after the order has been processed and shipped.

All delivery times are estimates only and are not guaranteed.

Actual delivery times may vary because of:

Shipping destination.
Carrier processing.
Customs inspections.
Local postal services.
Weather conditions.
Public holidays.
Incorrect or incomplete addresses.
High seasonal demand.
Transportation delays.
Events outside our reasonable control.

Virelx and ZaidTech LLC are not responsible for delays caused by shipping carriers, customs authorities, postal services, or other circumstances outside our reasonable control.

SHIPPING COSTS

Shipping charges, if applicable, will be displayed at checkout before payment is completed.

Shipping costs may vary depending on:

Destination.
Shipping method.
Product size and weight.
Order value.
Carrier rates.
Promotional offers.

From time to time, Virelx may offer free shipping or discounted shipping as part of a promotion.

Free-shipping offers may be subject to:

Minimum order values.
Eligible products.
Eligible destinations.
Limited promotional periods.

Unless expressly stated otherwise, expedited shipping does not reduce order-processing time.

ORDER TRACKING

When tracking information is available, it will be sent to the email address or telephone number provided at checkout.

Tracking information may take several business days to become active after shipment.

In some cases, multiple carriers may be involved in the delivery. Tracking may not update during every stage of transit.

If your tracking information has not updated for an extended period, contact us at:

zaidsafwat127@gmail.com

Please include your full name and order number.

MULTIPLE SHIPMENTS

Orders containing more than one product may be shipped in separate packages.

This may occur when:

Products are stored at different fulfillment locations.
Items become available at different times.
Different carriers are used.
Separate packages allow faster delivery.

You may receive multiple tracking numbers for the same order.

Receiving one part of an order does not necessarily mean that the remaining items have been lost or canceled.

ACCURATE SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address.

Before placing your order, please verify:

Recipient name.
Street address.
Apartment or unit number.
City.
State or province.
Postal or ZIP code.
Country.
Telephone number.
Email address.

Virelx is not responsible for delays, failed delivery, loss, or additional charges caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address error, contact us immediately at:

zaidsafwat127@gmail.com

We will make reasonable efforts to update the address, but we cannot guarantee changes after the order has entered processing or shipment.

ADDRESS CHANGES AFTER SHIPMENT

Once an order has shipped, Virelx may not be able to change the delivery address.

Customers may need to contact the shipping carrier directly to request a delivery change.

Any rerouting, redelivery, or address-correction fees charged by the carrier may be the customer’s responsibility.

CUSTOMS, DUTIES, AND IMPORT TAXES

International orders may be subject to:

Customs duties.
Import taxes.
Value-added tax.
Brokerage charges.
Local handling fees.
Other government or carrier charges.

Unless checkout expressly states that such charges are included, customers are responsible for all customs duties, import taxes, and related fees imposed by their destination country.

Virelx does not control customs charges and cannot predict their amount.

Customs authorities may delay, inspect, hold, or reject a shipment.

Customers are responsible for complying with the import laws and regulations of their destination.

If an order is refused because of unpaid customs charges, the customer may be responsible for:

Original shipping costs.
Return shipping costs.
Customs charges.
Carrier fees.
Other related costs.

These amounts may be deducted from any refund where permitted by law.

LOST PACKAGES

If your package appears to be lost in transit, contact us at:

zaidsafwat127@gmail.com

Please include:

Your full name.
Order number.
Shipping address.
Tracking number, if available.

We may contact the carrier or fulfillment partner to investigate.

A package is not considered lost solely because tracking has temporarily stopped updating.

Refunds or replacements for lost shipments may only be issued after the carrier or fulfillment provider completes its investigation and confirms the loss.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please:

Check around the delivery location.
Check with household members.
Check with neighbors.
Check with building management or reception.
Review any delivery photograph.
Contact the shipping carrier.
Allow a short period in case the carrier marked the package delivered early.

If the package still cannot be located, contact us promptly at:

zaidsafwat127@gmail.com

We will provide reasonable assistance and may open a carrier investigation.

Virelx is not automatically responsible for packages confirmed as delivered to the correct address, except where applicable law requires otherwise.

DAMAGED PACKAGES

Please inspect your travel bag and packaging as soon as the order is delivered.

If the package or product arrives damaged, contact us promptly at:

zaidsafwat127@gmail.com

Please provide:

Your order number.
A photograph of the shipping label.
Photographs of the outer packaging.
Photographs or videos of the damaged travel bag.
Photographs of any damaged zipper, wheel, handle, strap, seam, or accessory.
A description of the problem.

Do not discard the shipping box, packaging, product, or shipping label until we have reviewed the issue.

Depending on the circumstances, we may offer:

A replacement product.
A replacement component.
A partial refund.
A full refund.
Store credit.
Another appropriate resolution.

MISSING OR INCORRECT ITEMS

If your order is missing an item, accessory, strap, shoe pouch, wheel component, or another included part, contact us promptly.

If you receive the wrong travel bag, color, model, or product, please do not use it.

Send the following to:

zaidsafwat127@gmail.com

Order number.
Photographs of the product received.
Photograph of the shipping label.
Photograph of all items included in the package.

We will review the issue and provide appropriate instructions.

AIRLINE AND TRAVEL DAMAGE

Once a travel bag has been used during a trip or checked with an airline, damage caused by:

Airlines.
Airport baggage handlers.
Bus operators.
Train operators.
Cruise operators.
Taxi services.
Other transportation companies.

is generally considered third-party transportation damage and not shipping damage from Virelx.

Customers should inspect their travel bag immediately after collecting it from a carrier and file a damage report directly with the airline or transportation provider within the required timeframe.

Virelx may provide reasonable documentation where available, but we cannot guarantee reimbursement for damage caused by third-party transportation providers.

REFUSED, UNCLAIMED, OR UNDELIVERABLE ORDERS

Orders may be returned to the sender because of:

Refused delivery.
Incorrect address.
Incomplete address.
Failure to collect the package.
Unpaid customs fees.
Repeated unsuccessful delivery attempts.
Carrier access restrictions.

If an order is returned for one of these reasons, the customer may be responsible for:

Original shipping charges.
Return-to-sender charges.
Customs fees.
Redelivery fees.
Other carrier charges.

These costs may be deducted from the refund where permitted by law.

ORDER CANCELLATIONS

Email:

zaidsafwat127@gmail.com

Include your full name and order number.

We will make reasonable efforts to cancel the order before fulfillment.

We cannot guarantee cancellation after:

Payment has been processed.
The order has entered fulfillment.
A shipping label has been created.
The package has been transferred to the carrier.

If the order has already shipped, it must be handled under our Refund and Return Policy.

DELIVERY DELAYS

Virelx is not responsible for delivery delays caused by circumstances outside our reasonable control, including:

Severe weather.
Natural disasters.
Customs delays.
Labor disputes.
Carrier disruptions.
Transportation shortages.
Government restrictions.
Public-health emergencies.
Incorrect customer information.
International conflicts.
Technology or network failures.
High seasonal order volumes.

We will provide reasonable assistance when possible, but delivery estimates cannot be guaranteed.

SHIPPING RESTRICTIONS

We reserve the right to refuse or cancel shipment to:

Restricted locations.
Addresses not served by available carriers.
Freight-forwarding services associated with fraud risk.
Regions affected by sanctions or legal restrictions.
Destinations where delivery is not commercially or legally practical.

If we cancel an order because we cannot ship it, we will refund the amount paid for the canceled items.

RISK OF LOSS

Risk of loss and title to purchased products pass according to applicable consumer law and carrier arrangements.

Nothing in this Shipping Policy limits consumer rights that cannot legally be excluded.

CONTACT INFORMATION

For shipping, tracking, delivery, or order questions, contact:

Trading Name: Virelx

Legal Company Name: ZaidTech LLC

Website:
https://virexl.co

Email:
zaidsafwat127@gmail.com

Registered Business Address:

1209 Mountain Road Place Northeast
Albuquerque, New Mexico 87110
United States

Please do not send product returns to the registered business address unless Virelx provides written authorization and return instructions.

Unauthorized returns may not be accepted or refunded.