Privacy policy

PRIVACY POLICY

Last updated: June 5, 2026

This Privacy Policy describes how Virelx, operated by ZaidTech LLC (“Virelx,” “we,” “us,” or “our”), collects, uses, stores, and discloses personal information when you visit https://virexl.co, purchase a travel bag or related product, contact us, or otherwise use our website and services (collectively, the “Services”).

Virelx is powered by Shopify, which provides the ecommerce platform that allows us to offer and sell our products.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood how we collect, use, and disclose personal information as described below.

If there is a conflict between this Privacy Policy and our Terms of Service regarding the collection, use, or disclosure of personal information, this Privacy Policy will control.

  1. PERSONAL INFORMATION WE COLLECT

“Personal information” means information that identifies you or can reasonably be linked to you.

Depending on how you interact with the Services, we may collect the following categories of personal information:

Contact Information

This may include:

  • Full name.

  • Email address.

  • Telephone number.

  • Billing address.

  • Shipping address.

Order and Transaction Information

This may include:

  • Products viewed or purchased.

  • Products added to your shopping cart or wishlist.

  • Order number.

  • Purchase history.

  • Returns, refunds, exchanges, and cancellations.

  • Shipping and delivery information.

  • Communications concerning damaged, defective, incorrect, or missing products.

Payment Information

Payment information may include:

  • Payment method.

  • Billing details.

  • Payment confirmation.

  • Transaction details.

Payment card information is generally processed securely by Shopify Payments, payment processors, or other payment-service providers. We do not normally store complete payment card numbers directly.

Account Information

If you create an account, we may collect:

  • Username.

  • Password or account credentials.

  • Preferences and account settings.

  • Saved addresses.

  • Order history.

Customer-Service Communications

We collect information you provide when you contact us, including:

  • Customer-service requests.

  • Return and refund requests.

  • Questions about travel bags or product features.

  • Photographs or videos of damaged, defective, incorrect, or incomplete orders.

  • Information included in emails or other communications.

Device and Usage Information

We may automatically collect information about how you access and use the Services, including:

  • Device type.

  • Browser type.

  • Internet Protocol address.

  • Operating system.

  • Network connection.

  • Unique device identifiers.

  • Pages viewed.

  • Products viewed.

  • Shopping-cart activity.

  • Dates and times of visits.

  • Interactions with advertisements and marketing communications.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to:

  • Operate the website.

  • Remember your cart and preferences.

  • Keep accounts secure.

  • Analyze website performance.

  • Understand how customers use the store.

  • Measure advertising performance.

  • Personalize content and advertisements.

You may control certain cookies through your browser settings or through any cookie-preference tool available on our website.

Disabling cookies may affect the availability or operation of some website features.

  1. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information from the following sources:

Directly From You

For example, when you:

  • Place an order.

  • Create an account.

  • Subscribe to marketing communications.

  • Request a return or refund.

  • Contact customer support.

  • Submit a product review.

  • Participate in a promotion or survey.

Automatically Through the Services

We may collect certain information automatically when you visit or use our website through cookies and similar technologies.

From Shopify and Service Providers

We may receive information from companies that help us operate the store, including:

  • Shopify.

  • Payment processors.

  • Shipping and fulfillment providers.

  • Customer-support providers.

  • Analytics services.

  • Fraud-prevention services.

  • Advertising and marketing platforms.

From Business Partners and Third Parties

We may receive information from advertising platforms, social-media platforms, and other partners, where permitted by law.

  1. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes:

Processing and Fulfilling Orders

We use personal information to:

  • Process purchases and payments.

  • Confirm orders.

  • Arrange fulfillment and shipping.

  • Send tracking and delivery updates.

  • Provide order-related customer service.

  • Process returns, refunds, replacements, and cancellations.

  • Address damaged, defective, incorrect, or missing products.

Providing and Improving the Services

We may use information to:

  • Operate and maintain the website.

  • Remember customer preferences.

  • Improve product pages and website performance.

  • Recommend travel bags or related products.

  • Understand customer interests and purchasing behavior.

  • Improve our products, offers, and customer experience.

Customer Support

We use personal information to respond to questions concerning:

  • Orders.

  • Shipping and delivery.

  • Product dimensions or features.

  • Returns and refunds.

  • Damaged or defective products.

  • Account access.

  • Privacy requests.

Marketing and Advertising

Where permitted by law, we may use personal information to:

  • Send promotional emails.

  • Inform customers about new products, discounts, or offers.

  • Display relevant advertisements.

  • Measure the performance of advertisements.

  • Remind customers about items left in their shopping carts.

  • Personalize marketing based on browsing or purchase activity.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Even after unsubscribing from marketing, we may continue to send non-promotional communications relating to your orders, account, returns, or customer-service requests.

Security and Fraud Prevention

We may use personal information to:

  • Authenticate accounts.

  • Process payments securely.

  • Detect and prevent fraudulent orders.

  • Investigate suspicious or unlawful activity.

  • Protect our customers, website, company, and service providers.

  • Enforce our Terms of Service and other policies.

Legal and Compliance Purposes

We may use personal information to:

  • Comply with applicable laws.

  • Respond to valid legal requests.

  • Maintain financial and transaction records.

  • Resolve disputes.

  • Protect our legal rights.

  • Investigate policy violations.

  • Participate in legal proceedings where necessary.

  1. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties when reasonably necessary to operate the Services.

Shopify

Our store is hosted by Shopify.

Shopify collects and processes information about your access to and use of our store in order to provide and improve its ecommerce services.

Information submitted through our store may be transmitted to Shopify and its service providers, including providers located outside your country.

More information about Shopify’s privacy practices is available through Shopify’s Consumer Privacy Policy and Privacy Portal.

Payment Processors

We may share information with payment providers to:

  • Process transactions.

  • Verify payment methods.

  • Prevent fraud.

  • Issue refunds.

Fulfillment, Shipping, and Delivery Providers

We may provide information such as your name, address, telephone number, email address, and order details to:

  • Warehouses.

  • Suppliers.

  • Fulfillment partners.

  • Postal services.

  • Couriers.

  • Shipping carriers.

This information is shared only as reasonably necessary to process and deliver your order or handle a return.

Service Providers

We may disclose information to companies that provide services on our behalf, including:

  • Website hosting.

  • Information-technology support.

  • Customer support.

  • Cloud storage.

  • Analytics.

  • Email delivery.

  • Fraud prevention.

  • Accounting.

  • Legal services.

  • Return processing.

Marketing and Advertising Partners

Where permitted by law, we may share or allow the collection of information by advertising and marketing partners to:

  • Display personalized advertisements.

  • Measure marketing performance.

  • Build advertising audiences.

  • Understand customer activity across websites.

Depending on your location, this activity may be considered “selling,” “sharing,” or processing personal information for targeted advertising under applicable privacy laws.

You may have the right to opt out of these activities.

Business Transfers

We may disclose personal information in connection with:

  • A merger.

  • Acquisition.

  • Sale of company assets.

  • Reorganization.

  • Financing.

  • Bankruptcy.

  • Transfer of all or part of our business.

Legal Obligations and Protection of Rights

We may disclose information when reasonably necessary to:

  • Comply with applicable law.

  • Respond to subpoenas, court orders, or government requests.

  • Investigate fraud or unlawful activity.

  • Protect the rights and safety of customers, Virelx, ZaidTech LLC, Shopify, or others.

  • Enforce our Terms of Service and store policies.

With Your Direction or Consent

We may disclose information when you ask us to do so or give consent, such as when using social-media tools or third-party integrations.

  1. RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify.

Shopify collects and processes personal information about your use of our store to provide and improve the ecommerce platform and related services.

Information submitted through the Services may be transmitted to Shopify and third parties located in countries other than your country of residence.

Shopify may also process information obtained from your interactions with our store and other Shopify merchants to provide enhanced services, analytics, fraud prevention, and personalized advertising features.

Where Shopify independently determines the purpose and method of processing personal information, Shopify may be responsible for responding to requests concerning that processing.

  1. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, social-media platforms, payment services, or other online services.

We do not control those third parties and are not responsible for their privacy, security, accuracy, or content.

Before providing personal information to a third party, you should review its privacy policy and terms.

The inclusion of a third-party link does not necessarily mean that we endorse that third party.

  1. PRODUCT REVIEWS AND USER CONTENT

If you submit a product review, photograph, video, testimonial, or other public content, the information you provide may be visible to other users.

Do not include sensitive personal information in a public review.

We may use submitted reviews and user content in accordance with our Terms of Service.

Reviews must reflect genuine customer experiences. Any incentive or compensation related to a review must be disclosed where required by law.

  1. CHILDREN’S PRIVACY

The Services are not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you are a parent or legal guardian and believe that a child has provided personal information to us, contact us at zaidsafwat127@gmail.com so that we can review and, where appropriate, delete the information.

We do not knowingly sell or share the personal information of individuals under 16 years of age for targeted advertising purposes.

  1. SECURITY OF PERSONAL INFORMATION

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

However, no method of transmission over the internet and no method of electronic storage is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account password and other login information.

Do not send sensitive payment information or passwords through unsecured email.

  1. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing the Services.

  • Fulfilling orders.

  • Maintaining customer accounts.

  • Processing returns and refunds.

  • Meeting tax, accounting, and legal requirements.

  • Resolving disputes.

  • Preventing fraud.

  • Enforcing agreements and policies.

Retention periods may vary depending on the type of information and applicable legal requirements.

When personal information is no longer required, we may delete, anonymize, or securely dispose of it.

  1. YOUR PRIVACY RIGHTS

Depending on where you live, you may have some or all of the following rights:

Right to Access or Know

You may request information about the personal information we hold or process about you.

Right to Correct

You may request correction of inaccurate personal information.

Right to Delete

You may request deletion of certain personal information, subject to legal exceptions.

Right to Data Portability

You may request a copy of certain personal information in a portable format.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on your location, you may have the right to opt out of:

  • The sale of personal information.

  • The sharing of personal information.

  • Processing for targeted advertising.

Where available, you may exercise this right through the privacy controls provided on our website or by contacting us.

If your browser sends a legally recognized Global Privacy Control signal, we may treat it as an opt-out request for that browser and device where required by law.

Right to Restrict or Object to Processing

Residents of certain jurisdictions, including the European Economic Area and United Kingdom, may have the right to object to or restrict certain processing.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw consent at any time.

Withdrawal does not affect processing that occurred lawfully before consent was withdrawn.

Right to Appeal

Depending on your location, you may have the right to appeal a decision we make concerning a privacy request.

  1. EXERCISING YOUR RIGHTS

To exercise an applicable privacy right, contact us at:

zaidsafwat127@gmail.com

Please include sufficient information for us to identify your account or transaction and understand your request.

We may need to verify your identity before completing the request.

You may use an authorized agent where permitted by law. We may require proof that the agent is authorized to act on your behalf.

We will not discriminate against you for exercising a privacy right.

We will respond within the period required by applicable law.

  1. COMMUNICATION PREFERENCES

You may unsubscribe from promotional emails at any time using the unsubscribe link included in the email.

You may still receive necessary non-promotional communications, including:

  • Order confirmations.

  • Shipping updates.

  • Return and refund communications.

  • Security notices.

  • Account-related messages.

  • Responses to customer-service requests.

  1. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred, stored, or processed outside your country of residence, including in the United States and other countries where Shopify, fulfillment partners, payment providers, or other service providers operate.

When required, we rely on recognized legal safeguards for international transfers, such as:

  • Standard Contractual Clauses.

  • Adequacy decisions.

  • Other transfer mechanisms permitted by applicable law.

  1. COMPLAINTS

If you have concerns about how we process personal information, contact us using the details below.

We will review your complaint and respond within a reasonable period.

Depending on your location, you may also have the right to contact or file a complaint with your local data-protection or privacy authority.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to:

  • Our business practices.

  • Our Services.

  • Shopify features.

  • Legal or regulatory requirements.

  • The ways we process personal information.

When we update this Privacy Policy, we will post the revised version on this page and update the “Last updated” date.

We will provide additional notice when required by law.

  1. CONTACT INFORMATION

For questions about this Privacy Policy, our privacy practices, or to exercise an applicable privacy right, contact:

Trading Name: Virelx

Legal Company Name: ZaidTech LLC

Website:
https://virexl.co

Email:
zaidsafwat127@gmail.com

Registered Business Address:

1209 Mountain Road Place Northeast
Albuquerque, New Mexico 87110
United States

For purposes of applicable data-protection laws, ZaidTech LLC, operating under the trading name Virelx, is the data controller of personal information collected directly through the Services, except where Shopify or another service provider acts as an independent controller.